Frequently Asked Questions (FAQ)

To create a tournament, you need to be logged in and have an active plan (or be in the trial period). Go to 'Create Tournament' in the menu or dashboard, fill in the required information (title, description, date, location, contact phone) and submit for approval. After approval by the administration, your tournament will be visible to all users.

Approval time varies, but our administrators generally review tournaments within 24 hours. You will receive an email as soon as your tournament is approved or rejected.

Yes, you can edit your tournaments at any time through your dashboard. Changes to critical fields (such as date, location or contact phone) may require a new approval before being published again.

There is no limit — each tournament is purchased individually. You can publish as many as you want; just complete the payment for each one.

By default, you can add up to 6 images (cover + five extras) per tournament. With the Gallery add-on, you unlock up to 1500 post-event photos.

Each tournament is purchased individually. You pay a one-time fee to publish the tournament and may add optional features (Featured spot on the public listing and Post-event photo gallery). Payment accepts Pix, boleto or credit card.

A monthly subscription per group that unlocks extra management features (automatic monthly fees, attendance tracking, finances and more). Unlike tournament purchases, it's a recurring subscription — cancel anytime.

Go to your group's settings and click manage subscription. Cancellation takes effect at the end of the paid period — you keep access until the renewal date.

Yes. The invoice is issued automatically after payment is confirmed. To enable this, you must have a CPF/CNPJ and ZIP code on file — the system asks for these details before payment.

Every published tournament has a WhatsApp contact button. Click the button to start a conversation directly with the organizer via WhatsApp. The phone number is also visible on the tournament page.

Yes, after creating your account, you will receive a confirmation email. Click the link provided to activate your account and start using all platform features.

On the details page of any published tournament, you will find a share button. On mobile, this will open the native system sharing menu. On desktop, you can copy the link or share on social networks.

If your tournament is rejected, you will receive an email explaining the reason. You can edit the tournament through your dashboard and resubmit it for approval.

Yes, as an organizer, you can delete your own tournaments at any time through the dashboard or the tournament details page.

Check your spam or junk folder. If you still can't find it, you can request a new confirmation email through the login page. Make sure the email address you entered is correct.

On the login page, click 'Forgot my password' and follow the instructions to reset your password via your registered email.

Make sure the images are in supported formats (JPG, PNG, WebP) and do not exceed 5MB per file. If the problem persists, try using a smaller image or contact us.